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Penalties for Telecom Companies That Fail to Improve Service Quality

Penalties for Telecom Companies That Fail to Improve Service Quality

The Minister of IT has strongly advocated imposing significant fines on telecom companies that neglect to enhance the quality of their services, despite numerous customer complaints. During a briefing to the National Assembly Committee on IT and Telecom in Islamabad. The Minister emphasized the urgent need for a change in these companies’ approach to improving their services. He stressed that failure to comply would result in severe penalties and repercussions.

In a recent development, the Pakistan Telecommunication Authority (PTA) penalized several major players in the telecom industry. Including Jazz, Telenor, Zong, and Ufone, with fines totaling Rs 29 million. These penalties were imposed due to telecom companies’ inability to meet the Quality of Service (QoS) standards set by the regulatory authority PTA.

Moreover, alongside demanding hefty fines, the Minister shed light on the Ministry’s current focus on drafting comprehensive social media regulations. This endeavor has been accorded high priority and is now in its final stages of completion.

When questioned about the blocking of objectionable content. Particularly blasphemous and anti-state material, the Minister stated that ongoing efforts are being made to curtail both types of content. He reiterated that while freedom of speech is valued. It must be exercised within the boundaries defined by the rules and the Constitution of Pakistan.

It is imperative for telecom companies to prioritize the enhancement of their services to meet customers’ expectations. The Minister’s call for heavy penalties serves as a strong message to the industry, signaling the need for proactive measures to ensure quality service delivery.

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